About COVID-19 In light of the ongoing COVID-19 pandemic, Fit You gets involved with relief efforts that focus on supporting all of our customers, caring for our teams. We are still open for business on fityouhome.com as usual. To ensure our customers' health and safety, our distribution center has always implemented strict hygiene practices everyday. In addition, shipping methods is more flexible, while we're working hard to make that are delivered as soon as possible. Simultaneously we've taken steps to protect the health of our employees and their families. Please Remember we will always stand with you and our hearts are connected wherever we are until the crisis to an end. Here are some Q&A that you might want to know about shopping of fityouhome.com:
1. Packaging safety: Every package that has been completely sterilized before shipment is absolutely safe. We have strengthened daily cleaning procedures to ensure regular disinfection of warehouses, equipment and tools, and strict disinfection and cleaning of each package. The World Health Organization pointed out that viral diseases cannot be spread through packaging, but we still disinfect them to improve safety.
2. Processing time: If the product is a pre-sold product, please refer to the delivery time in the details page for the delivery time, as shown in the following figure:
If the product is not a pre-sale product, usually our delivery time is 5-7 working days. Because the logistics time limit is unpredictable, the order’s shipping time limit may exceed the time limit shown on the product page/checkout page .
3. Return policy: If you cannot accept the package and need to return it, please contact us through our after-sales email firstname.lastname@example.org. Please see our return policy page for details
4. Caring for employees: We have taken extreme actions to protect employees and communities that are as important as customers. We distribute gas masks, alcohol and other hygiene products to those who must work in the office. In addition, we cancelled large-scale events and moved daily meetings online to ensure regular cleaning of high-traffic surfaces such as door handles, stair rails, elevator buttons, lockers and touch screens.
About order status
1. Waiting for payment: This means that the order status has not been paid. Once the payment is confirmed, we will process your order as soon as possible.
2. Payment preparation: The payment has not been completed due to transaction delay or other reasons. If the payment is successfully completed, please send us the transaction ID or proof of payment. Note: If the payment is not completed within 20 days after placing the order, the order will be automatically cancelled.
3. Payment failed: If the payment fails, we sincerely recommend that you try to use another bank account/paypal account to pay. If the payment still fails, please feel free to contact us.
4. Confirm payment: We will process your order as soon as possible, and we appreciate your patience. 5. Shipped: Your item has been shipped. You can check the logistics information through your personal account. 6. Confirmed delivery: the delivery of confirmed materials. If you have not received the goods, please contact the logistics department for delivery details, and contact us via email email@example.com as soon as possible.
Other frequently asked questions
1. Where is my overflow order? If your order is out of stock, the order will be split. Inventory items will be sent first, and the remaining items will be sent after replenishment. Thank you for your patience.
2. How to add or delete goods in the order? Please contact us as soon as possible, if it has not been shipped, we can make changes. Note: You can only change the color or size of the same price item.
3. Why was my order cancelled? The following are some possible reasons: 3.1 Your PayPal account name and address do not match the delivery address of your order, and we have no response after contacting you.
3.2 Order payment was not completed within the deadline.
4. How to cancel an order? It can only be cancelled when the order status is "Pending Payment" or "Payment Declined". And you will not be charged. However, if the order status is "Ready to Process", please contact us as soon as possible to cancel the order. Note: If the product has already been shipped, the order cannot be cancelled.
5. What should I do if I want to change the delivery address? Please contact us as soon as possible, if it has not been shipped, we will update the correct address for you. If the product has already been shipped, the address cannot be changed.
6.How to pre order products? You can click on the product to pre-order directly, but please confirm our pre-order terms before placing an order.