Due to the impact of the COVID-19, our response time may be delayed. If you have any other questions, please feel free to contact us via email (firstname.lastname@example.org)❤. These terms will take effect at 11:13 on January 27, 2022.
Rules of shipped or unshipped order(s):
Base on the time your email arrived at our mailbox.(email@example.com)
- Unshipped order(s):
1. The order hadn't shipped before your email arrived.
2. The order hasn't shipped when or after your email arrives.
- Shipped order(s):
3. The order had been shipped before your email arrived.
4. The order has shipped when or after your email arrives.
About information changes & order cancellation:
Q1: Can I cancel my order?
A1: If you change your mind after placing an order, please contact us immediately via email(firstname.lastname@example.org) for order cancellation. We'll process your request according to your order status. (please refer to the setion on this page explaining the rule for determing order status.)
Case 1: The order(s) hasn't shipped.
We'll cancel the order and issue you a full refund to your original payment account.
And the refund time, please refer to the table at the bottom of this page.
Case 2: The order(s) has been shipped.
Due to the technical limitation, we couldn't cancel your order(s), your order(s) will be shipped to the delivery address you filled in while purchasing. If there are any issues with item(s) you recieved, please refer to our " Return or Refund Policy".
Q2: Can I change delivery info. after confirming the order?
A2: If you find there are something wrong with delivery info., please contact us immediately via email (email@example.com). We'll provide you with different solutions according to your order status. (please refer to the setion on this page explaining the rule for determing order status.)
Case 1: If your order(s) is in unshipped status:
We could help you to modify the shipping information, our customer service team will contact you by email and confirm your new delivery address, and after the modification is completed, you'll recieve a confirmation email.
Case 2: If your order(s) is in shipped status:
Sorry, we are temporarily unable to change the original shipping information before the package is delivered, but we can try to arrange a re-delivery
Since your package has already been delivered to our logistics partner, we can not intercept the delivery of the package. We will seek cooperation with more logistics companies to provide you with better services.
You can choose to refuse the parcel after the parcel is delivered, and we will try to contact the logistics company to re-deliver your package to the new delivery address after receiving the notification from the logistics company. However, we regretfully inform you that the logistics company's re-delivery service is not free, for re-delivery charges please refer to the following table.
we will send a new package tracking number via email when the delivery starts, you can click the tracking number to check the status of your package at any time.
Q3: Can I add an item(s) after placing an order(s)?
A3: Sorry, due to technical limitations, we can't modify the order information after the confirmation or order(s). If you want to add item(s) and hope to recieve them in a package, we are deeply sorry to inform you that our current logistics partner does not those services temporarily. We will seek cooperation with more logistics companies to provide you with better services. Please note that we provide free shipping to all our products, you will not be charged for shipping for multiple purchases. If you forget to use the coupon while purchasing a product, please contact our customer service (firstname.lastname@example.org), and we will deduct the amount of the coupon from the payment amount for your next order.
Q4: Can I delect the item(s) from my order?
A4: Sorry, due to technical limitation, we can't delete item(s) after the confirmation of your order.
Return & Refund Policy:
2. Item(s) temporarily unavailable
(1) You may keep waiting, we will try our best to prepare the product for you, but due to the impact of COVID19, it will have to take 8 weeks.
(2) We will provide you with alternative products with higher quality and value, and you will get better products without paying any fees.
3. The item(s) is(are) defective or damaged
If we confirm that the item(s) has(have) the following problems, we will provide you with a one-time refund which is 10% of your payment amount.
1. Product quality issues caused by the incorrect installation will not be handled:
Please read the instructions in the package carefully before installation and use. If you cannot find the instructions or you have any questions about the instruction, please contact our customer service (email@example.com) immediately.
We cannot compensate for the loss caused by improper use of the product, such as wrong installation, adjustment et which do not conform to the use method specified in the product instruction manual.
2. Please read all the contents of the product page carefully before purchasing. Due to the impact of COVID19, we are temporarily unable to accept the applications for returns & refunds regarding non-product quality issues.
For health and shipping reasons, the following items are unable to offer refund or exchange:
1. custom made item (e.g. custom sofa, home decoration).
2. food, drink or perishable items.
3. bedding supply (e.g. mattress, bedding cover, pillow & pillowcase, etc,).
4. toilet seat.
Your refund will be returned to the payment card/account you used to pay for the order(s).
|processing time||when will it reach my account|
|PayPal account||up to 14 working days||within 5-7 days|
|PayPal card||up to 14 working days||within 5-7 days|
|Credit card||up to 14 working days||within 2-30 days|